Privacy Policy

EngageLeap (“we”, “us”, or “our”) operates the EngageLeap platform, a SaaS survey and community engagement tool. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you use our service. Please read it carefully. By accessing or using EngageLeap, you agree to the practices described here.

1. Information We Collect

Account Information

When you register for an account, we collect your name, email address, organization name and a password. If you sign in through a third party provider such as Google, we receive the profile information that provider shares with us.

Survey Responses

We collect the answers, rankings, ratings and other inputs that survey participants submit through surveys created on our platform. Responses are associated with the survey session and may include demographic information if the survey editor has configured a wrap up or demographic question.

Usage Data

We automatically collect information about how you interact with the platform, including pages visited, features used, browser type, device type, IP address and timestamps. This data is used to operate and improve the service.

Payment Information

Billing and payment details are processed by our third party payment processor. We do not store full credit card numbers on our servers.

2. How We Use Your Information

• To provide, maintain and improve the EngageLeap platform.
• To authenticate your identity and manage your account.
• To process and display survey responses to the organization that created the survey.
• To send transactional emails such as account confirmation, password reset and billing receipts.
• To send product updates and announcements. You may opt out at any time.
• To detect and prevent fraud, abuse and security incidents.
• To comply with legal obligations.

3. Data Sharing and Disclosure

We do not sell your personal information. We may share information in the following circumstances.

Service Providers

We share data with trusted vendors who help us operate the platform, including cloud hosting, payment processing, email delivery and analytics. These providers are contractually bound to protect your data and to use it only to perform services on our behalf.

Within Your Organization

Survey responses and analytics are accessible to members of the organization account that created the survey, subject to the access controls set by the account administrator.

Legal Requirements

We may disclose information if required by law, court order or government authority, or to protect the rights, property or safety of EngageLeap, our users, or the public.

Business Transfers

In the event of a merger, acquisition or sale of assets, your information may be transferred as part of that transaction. We will notify you before your data becomes subject to a different privacy policy.

4. Data Retention

We retain account information for as long as your account is active or as needed to provide services. Survey response data is retained for the duration of your subscription and for a reasonable period afterward to allow data export. You may request deletion of your account and associated data at any time by contacting us at the address below.

5. Cookies and Tracking

We use cookies and similar technologies to operate the platform, remember your preferences and understand how people use our service.

• Strictly necessary: required for the platform to function, including authentication sessions and CSRF protection.
• Functional: remember your language and display preferences.
• Analytics: help us understand usage patterns so we can improve the service. You may opt out of analytics cookies in your browser settings.

6. Security

We implement industry standard security measures including encryption in transit (TLS), encryption at rest, access controls and regular security reviews. No method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we will promptly notify you of any breach affecting your personal data as required by applicable law.

7. Your Rights

Depending on where you live, you may have the following rights regarding your personal data.

• Access: request a copy of the data we hold about you.
• Correction: request correction of inaccurate data.
• Deletion: request deletion of your personal data.
• Portability: receive your data in a structured, machine readable format.
• Objection or restriction: object to or restrict certain processing activities.
• Withdraw consent: where processing is based on consent, withdraw it at any time.

To exercise any of these rights, contact us at the address in Section 11. We will respond within 30 days.

8. International Data Transfers

EngageLeap is operated from Canada. If you access the platform from outside Canada, your information may be transferred to and processed in Canada or in other countries where our service providers operate. We take appropriate measures to ensure that such transfers comply with applicable data protection laws.

9. Children’s Privacy

EngageLeap is not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, contact us and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date at the top of this page and notify account holders by email or an in app notice at least 14 days before the changes take effect. Continued use of the platform after that date means you accept the revised policy.

11. Contact Us

If you have questions, concerns or requests about this Privacy Policy or our data practices, contact us at privacy@engageleap.ca.